It does not fail. A problem related to Tesla is unleashed and dozens of exaggerated articles appear telling half-truths or outright lies. The reason? The enormous attention that there is on the company.
The last case has been the crash of the Tesla app last Friday, November 19 at night in Europe, in the afternoon in America. Although it could be opened, it was impossible to control the vehicle remotely.
Perhaps due to ignorance, perhaps because of trying to attract traffic, some media have assured that the fall of the app has meant that hundreds of owners have been left out of their vehicles without the possibility of entering and using them.
But it is totally false . The Tesla app does not need to be connected to the internet to access the vehicles. If so, the owners could not enter them if they were, for example, in an underground car park where there is no coverage.
All Tesla Model 3 and Model Y, in addition to the Model S and Model X from 2021 can use the mobile as a key. You just need to get closer to the vehicle and it is unlocked. This feature works through a connection Bluetooth Low Energy between the smartphone and the vehicle. At no time does it use or require the app to connect to the internet.
In addition, in case the owner does not have his smartphone nearby, Tesla gives two keys in the form of credit cards that can also be used, at any time, to access the car.
Extra keys, in case of loss or need more, for any reason, have a price of 35 dollars / euros and can be purchased at any Tesla Service Center or through the store on the web.
'Clickbait' and translation errors plague this new fake news from Tesla
Some media have not only incorrectly reported the fact that owners could not enter their vehicles due to the temporary crash of the app. They have even incurred simple translation errors.
Some media have reported that some 500 people had problems accessing their vehicles according to the Downdetector.com website. But this website simply collects reports that anyone can do. It is not related to the number of alleged owners unable to access their car.
