The delivery industry has many problems, but perhaps the most critical is the pressure that is put on the last-mile worker. Many of them are hostage to user ratings, and on many occasions, their salary (and even their own job) depends on the consumer giving them a good rating. The list is long, from the world of Uber drivers, Cabify and others, through the delivery of Glovo or Uber Eats, to the Amazon sector.
None of this is new, satisfaction surveys are already a standard in certain retail sectors, but what is happening with some Amazon delivery employees in the US cries out to heaven. Users know that their assessment, positive or negative, greatly depends on whether the worker is at stake, never better said, his job. And they are taking advantage of it in the worst way.
Kari Paul, a journalist for The Guardian, has echoed a curious and unfortunate trend that many Amazon delivery people are beginning to experience. The buyers ask the delivery men, via the App or with a sign on the door, to dance or do certain actions to record it and upload it to networks like TikTok.
If the delivery person does not pay attention to these demands, he gets a bad evaluation in the service, and he can see his salary reduced to lose his job. Reason why many of them agree to be held hostage by their users.
Buyers with a 'god complex' who extort money from Amazon workers
The worst part of the matter, apart from the behavior of the buyers, is the apparent persimity of Amazon in this regard. Not only does it seem that it has done nothing to eliminate these extortions of its workers at a stroke. It is that even in one of the videos uploaded to social networks, the Community Manager has had the grace to give wings to the matter:
It is far from being an isolated case. On the AmazonFlex subreddit there are countless absurd requests to Amazon workers, such as this one where the buyer demands that the worker thank the camera for “keeping me employed”. And the matter goes on and on through forums and social networks.
A story so absurd and unfortunate that it seems that, given the incentive system, it cannot be stopped without changing the operation of these platforms from top to bottom and, above all, the way Amazon has to evaluate its employees. It is not the first, because we have to remember the issue of delivery men urinating in bottles because they did not even have time to go to the bathroom.
And then there is on the other hand, such unfortunate behavior of buyers that, just with the intention, they should be banned from participating in these platforms for life.
