There is also an extension of some offers on the fixed line
In the coming days, TIM will launch some new features dedicated to both fixed and mobile network customers, such as the new service Welcome to TIM , to assist the customer immediately after the activation of the fixed line. In addition, the main landline offers, both with wired and FWA connectivity, will be extended until 28 August 2021 .
Welcome to TIM is the new free service that will allow both new and existing customers to receive assistance within 48 hours after the activation or transformation of the fixed line. In the case of positive , the customer will receive on the telephone number entered a communication about the activation of the line and the start of monitoring for 48 hours. Following you will also receive confirmation that the speed is in line with the subscribed offer and a series of links that will allow:
- Have suggestions on how to correctly manage the potential of the active line;
- Report and check the modem configurations in case of malfunctions;
- Check the modem configuration.
At the end of 48 hours, the user will receive the final notification of the positive outcome of the fixed line activation. In the event of a negative result , a text message will be sent to the customer with the communication verifying the correct operation of the line, also in this case with the start of monitoring. A report will be opened automatically, marked by a code to be communicated in case of contact by the assistance, which will send notifications about the status of the malfunction until it is resolved. .
The monitoring will be started regardless of the modem used, whether it is a TIM or chosen by the customer.
As mentioned in opening, fixed line offers such as those of the Nuova TIM Super range, i.e. TIM Super Fibra (FTTH), Super Mega (FTTC) and Super ADSL, in the standard versions with starting from € 29.90 per month .
TIM Super Base will also be still available, which includes calls on consumption and without the operator's modem included at € 24.90 per month , and the local promo valid only for activations of the Super Wi-Fi versions in the regions of Puglia and Friuli Venezia Giulia, with which the cost of the Wi-Fi and Security option is free for one year.
A Furthermore, starting from today, the promotions aimed at purchasing some Google Smart Home products will be modified. In fact, it will be possible to buy the new Google Nest Hub second generation online and in installments at a cost of € 2 per month for 30 months, charged to the invoice.
The last detail to communicate concerns the mobile network, since a new activation cost has been applied to all offers of the Supergiga range . In detail, the price is 5 € and will also be introduced for the named TIM Jet, TIM Fix Two, TIM Super Fix and XTe TIM Super Fix.
